Help Center & Tutorials
Find detailed explanations on custom domain mapping, Telegram workflows, single-merchant checkouts, and layout controls.
By default, SellOnline uses our global relay system, which may experience delivery queues. If you upgrade to Pro, you can configure your own **Telegram Bot** for 100% immediate and isolated notifications.
1Talk to @BotFather
Open your Telegram app, search for the verified account @BotFather, and press Start. Send the command /newbot. Follow the prompts to name your bot and choose a username.
2Retrieve your Telegram Bot Token
@BotFather will immediately send you an API access token (e.g., 123456789:ABCdefGh...). Copy this entire token.
3Find your Chat ID or Group ID
Add your newly created bot to your personal chat or a dedicated group chat where you want to receive orders. To get your personal chat ID or group ID, add @userinfobot or @RawDataBot to the chat. It will output your ID (numbers).
4Paste in Storefront Settings
In your SellOnline Dashboard, head to the Storefront Settings tab. Enable Telegram notifications, enter your Chat ID, paste your Bot Token, and click Save Changes. Your Direct Channel is now online!
SellOnline turns your checkout into an automated WhatsApp order form. When a buyer completes checkout, the system compiles a beautiful invoice message and prompts them to send it directly to your WhatsApp number.
1. Format Your Phone Number Correctly
Enter your WhatsApp number in international format without symbols. For example, if your number is +1 (555) 123-4567, write 15551234567. Do not include spaces, hyphens, or leading zeros.
2. Automated Checkout Transition
When a buyer clicks your custom checkout button, they are redirected to WhatsApp with a pre-filled template outlining:
• Item names, quantities, and chosen variations.
• Total order cost with shipping included.
• Responses to your custom checkout questions.
• Delivery address or pick-up choices.
Every storefront and individual product listing on SellOnline is automatically crawled and optimized for search engine bots like Googlebot, Bingbot, and others.
- Automated Sitemap Generator: We run a high-performance dynamic
sitemap.xmlmapping that updates live when you add new items or customize storefront routes. - JSON-LD Structured Data: Each profile page serves raw schema-markup metadata to let Google display your products inside rich snippet cards.
- Custom Title Tags and Meta descriptions: Pro merchants can override platform-generated tags to inject custom business descriptions or rich SEO preview images.
Build trust by detailing exactly how buyers should pay and how you fulfill orders locally.
Tailored Delivery Rates
Set country-specific or custom regional flat shipping rates that automatically add to the order subtotal at checkout during the address selection phase.
Custom Payment Notes
Specify manual payment methods (like Bank Wire, Venmo, Mobile Wallets or Cash On Delivery). Buyers see these payment notes directly on the checkout screen.
Need to ask for sizing, delivery preferences, color choices, or design uploads? You can build customized checkout questionnaires right inside your dashboard.
- Form Fields: Define text inputs, multiple choice fields, or checkboxes.
- Enabled/Disabled Toggle: Instantly toggle custom questions on/off without deleting them.
- Buyer Response Sync: Customers fill in your questions on your checkout page. Responses are packed directly into the order summary shown in your Orders panel, as well as any WhatsApp/Telegram invoice messages sent.
To avoid mixed order dispatching and communication confusion, customers are **restricted to buying from one merchant at a time**.
Since every merchant has separate delivery rates, checkout policies, and private order notifications (e.g. WhatsApp numbers or discrete Telegram channels), packing multiple merchants' items into a single checkout form would lead to a breakdown in fulfillment tracking.
By transitioning to the Pro Plan, you gain access to powerful styling and automation mechanisms:
- Unlimited Product Lists: Free tier limits storefronts to 3 simultaneous product listings. Pro removes this cap.
- Remove Platform Branding: Switch off the "Powered by SellOnline" footers on your storefront and checkout, ensuring a 100% white-labeled shopping experience.
- SEO Metadata Control: Edit your shop's custom browser tags, descriptions, and share images for Google and social indexes.
- Direct Notifications: Establish proprietary Telegram Bot credentials and direct SMS or email alerts.
SellOnline is built for global trade. You can choose different currency formats (e.g. $, £, ₦, €, ₵) based on your custom operation setup.
- Fulfillment & Alerts Translation: When checkout orders triggered from your storefront are broadcast to your preferred notification channels (Resend Email, Telegram chatbot logs, or WhatsApp numbers), they automatically format using your chosen storefront currency code rather than defaulting to USD.
- Dashboard Consistency: Store-specific orders tracked on your live Orders pane will also conform instantly to the selected currency setup, keeping your transaction values accurate.
We implement continuous buyer tracking to ensure customers don't get lost after making purchases or emptying their shopping carts.
- Checkout Success Auto-Route: After a shopper completes a successful purchase, clicking "Continue Exploring" takes them back directly to your storefront instead of discharging them back to the generic homepage, aiding retention.
- Empty Cart Navigation Fallback: If a buyer opens an empty cart, clicking "Continue Shopping" is context-aware and routes them directly back to the last viewed product display or storefront profile they were visiting.
Video Overviews
Quick recordings detailing core user screens
Dashboard & Navigation Tutorial
Setting up Custom Checkout Questions
Direct Telegram Notification Bots
Frequently Asked Questions
Clear answers to platform specifications and usage bounds.
Still have questions?
Our support team is available 6 days a week to clarify any payment configurations, integration setups, or user constraints.