Help Center & Tutorials
Find detailed explanations on custom domain mapping, Telegram workflows, single-merchant checkouts, and layout controls.
By default, SellOnline uses our global relay system, which may experience delivery queues. If you upgrade to Pro, you can configure your own **Telegram Bot** for 100% immediate and isolated notifications.
1Talk to @BotFather
Open your Telegram app, search for the verified account @BotFather, and press Start. Send the command /newbot. Follow the prompts to name your bot and choose a username.
2Retrieve your Telegram Bot Token
@BotFather will immediately send you an API access token (e.g., 123456789:ABCdefGh...). Copy this entire token.
3Find your Chat ID or Group ID
Add your newly created bot to your personal chat or a dedicated group chat where you want to receive orders. To get your personal chat ID or group ID, add @userinfobot or @RawDataBot to the chat. It will output your ID (numbers).
4Paste in Storefront Settings
In your SellOnline Dashboard, head to the Storefront Settings tab. Enable Telegram notifications, enter your Chat ID, paste your Bot Token, and click Save Changes. Your Direct Channel is now online!
Need to ask for sizing, delivery preferences, color choices, or design uploads? You can build customized checkout questionnaires right inside your dashboard.
- Form Fields: Define text inputs, multiple choice fields, or checkboxes.
- Enabled/Disabled Toggle: Instantly toggle custom questions on/off without deleting them.
- Buyer Response Sync: Customers fill in your questions on your checkout page. Responses are packed directly into the order summary shown in your Orders panel, as well as any WhatsApp/Telegram invoice messages sent.
To avoid mixed order dispatching and communication confusion, customers are **restricted to buying from one merchant at a time**.
Since every merchant has separate delivery rates, checkout policies, and private order notifications (e.g. WhatsApp numbers or discrete Telegram channels), packing multiple merchants' items into a single checkout form would lead to a breakdown in fulfillment tracking.
By transitioning to the Pro Plan, you gain access to powerful styling and automation mechanisms:
- Unlimited Product Lists: Free tier limits storefronts to 3 simultaneous product listings. Pro removes this cap.
- Remove Platform Branding: Switch off the "Powered by SellOnline" footers on your storefront and checkout, ensuring a 100% white-labeled shopping experience.
- SEO Metadata Control: Edit your shop's custom browser tags, descriptions, and share images for Google and social indexes.
- Direct Notifications: Establish proprietary Telegram Bot credentials and direct SMS or email alerts.
Video Overviews
Quick recordings detailing core user screens
Dashboard & Navigation Tutorial
Setting up Custom Checkout Questions
Direct Telegram Notification Bots
Frequently Asked Questions
Clear answers to platform specifications and usage bounds.
Still have questions?
Our support team is available 6 days a week to clarify any payment configurations, integration setups, or user constraints.